Terms & Conditions

Returns & Refunds

All sales are final. The company does not trade on a ‘sale or return’ basis. We can only accept returns subject to the following conditions being met:

  • Proof of purchase (relevant invoice or sales order note number is required).
  • All goods must be returned in good condition, in the original packaging and be suitable for re-sale.
  • Printed, embroidered or processed goods will not be accepted back for return under any circumstances, except for faulty goods on our part.
  • Goods cannot be returned after more than 28 days from the date of invoice.
  • Unfortunately, mistakes sometimes happen. If you do receive incorrect or damaged goods, then please contact us as soon as possible so that we can quickly resolve any issue for you.

Terms & Conditions of Website Use


These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse,worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting), scanning or probing for exploits on or in relation to this website without Westcountry Embroidery SW LTD written consent.

You must not use this website to transmit or send unsolicited commercial communications.

Restricted access

Access to certain areas of this website is restricted. Westcountry Embroidery SW LTD reserves the right to restrict access to [other] areas of this website, or indeed this entire website, at Westcountry Embroidery SW LTD discretion.

If Westcountry Embroidery SW LTD provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential and are not disclosed to any third parties.

Westcountry Embroidery SW LTD may reset or disable your user ID and password in Westcountry Embroidery SW LTD sole discretion without notice or explanation.

Use of Imagery

Westcountry Embroidery SW LTD may supply images to customers for available products to use only on their website and/or printed marketing material on a calendar year basis. Due to licensing restrictions, the provided imagery can only be used during that calendar year and for approved uses as above and must not appear in any other media including posters, signage, vehicle livery, TV, cinema etc. Updated imagery will be made available to use from the start of each subsequent calendar year and it is the sole responsibility of users to ensure all images are current.

License to use website

Unless otherwise stated, Westcountry Embroidery SW LTD and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
  • edit or otherwise modify any material on the website; or
  • redistribute material from this website except for content specifically and expressly made available for redistribution

User content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or Westcountry Embroidery SW LTD or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

Westcountry Embroidery SW LTD reserves the right to edit or remove any material submitted to this website, or stored on Westcountry Embroidery SW LTD servers, or hosted or published upon this website.

Notwithstanding Westcountry Embroidery SW LTD rights under these terms and conditions in relation to user content, Westcountry Embroidery SW LTD does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

No warranties

This website is provided “as is” without any representations or warranties, express or implied. Westcountry Embroidery SW LTD makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, Westcountry Embroidery SW LTD does not warrant that:

  • this website will be constantly available, or available at all; or
  • the information on this website is complete, true, accurate or non-misleading.

Limitations of liability

We will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • for any direct, indirect special or consequential loss; or
  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if we have been expressly advised of the potential loss.


Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit BTC Activewear’s liability in respect of any:

  • death or personal injury caused by Westcountry Embroidery SW LTD negligence.
  • fraud or fraudulent misrepresentation on the part of Westcountry Embroidery SW LTD; or
  • matter which it would be illegal or unlawful for Westcountry Embroidery SW LTD to exclude or limit, or to attempt or purport to exclude or limit, its liability.


By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Other parties

You accept that, as a limited liability entity, Westcountry Embroidery SW LTD has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Westcountry Embroidery SW LTD officers or employees in respect of any losses you suffer in connection with the website.

You agree that the limitations of warranties and liability set out in this website disclaimer will protect Westcountry Embroidery SW LTD, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Westcountry Embroidery SW LTD.

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.


You hereby indemnify Westcountry Embroidery SW LTD and undertake to keep Westcountry Embroidery SW LTD indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Westcountry Embroidery SW LTD to a third party in settlement of a claim or dispute on the advice of Westcountry Embroidery SW LTD legal advisers incurred or suffered by Westcountry Embroidery SW LTD arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these terms and conditions

Without prejudice to Westcountry Embroidery SW LTD other rights under these terms and conditions, if you breach these terms and conditions in any way, Westcountry Embroidery SW LTD may take such action as Westcountry Embroidery SW LTD deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your Internet Service Provider (ISP) to request that they block your access to the website and/or bringing court proceedings against you.


Westcountry Embroidery SW LTD may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.


Westcountry Embroidery SW LTD may transfer, sub-contract or otherwise deal with Westcountry Embroidery SW LTD rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.


If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire agreement

These terms and conditions constitute the entire agreement between you and Westcountry Embroidery SW LTD in relation to your use of this website and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with English Law, and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of England.